FAQ

What is the return policy?

You can return your product within 7 days of purchase, no questions asked. Just contact our customer support to initiate the return.

What are the shipping options?

We have express and standard shipping options.

What are the international taxes, duties, etc., that I have to pay?

There is no tax or duties for our products within Canada and USA.

When will I receive my order?

Items ship the same day of purchase, takes about 4 business days to receive.

What do I do if I never received my order?

You will receive a tracking number once you bought the item, please contact your local postage and provide the tracking number.

What do I do if I received a defective order?

You can return the item you bought within 7 days, no questions asked.

Where are you located?

Our workshop is located in Calgary , Alberta

How is the product made? Where do the materials come from?

Our lamps are %100 handmade and stained glass, material that we use are from Turkey.

How do I contact your company if my question isn’t answered here?

You can send an e-mail to our customer support team at artsofturkiye@gmail.com

Where is your physical store?

We are located at Crossroads Farmers Market - 1235 26 Ave SE Calgary Alberta